2.750 bags are mishandled daily


About


Lucky Luggage is a global luggage recovery service. It reduces the risk of your luggage being lost and speeds up the recovery process.

 

Lucky Luggage consists of
three luggage tags:

Tag 1
Visual-Card1External tag

To attach to the outside of your luggage with the included steel fixing.

Tag 2
Visual-Card2Internal tag

To place on the inside of your luggage for identification when luggage is heavily damaged.

Tag 3
Visual-Card3Owner’s tag

To place in your wallet as proof of your luggage ownership.

 

The Lucky Luggage service is available worldwide due to its integration into the SITA WorldTracer system.
This enables your luggage tags to be tracked via the baggage tracking system used at all major airports around the globe.


HOW LUCKY LUGGAGE WORKS


package2

 

Each set of Lucky Luggage tags contains a unique individual serial number.
It displays NO personal data in order to protect your anonymity for security reasons.

1 – You register your serial number and contact details.
2 – You attach your luggagetags inside and outside of your bag.
3 – The airline finds your bag with a Lucky Luggage tag.
4 – The airline system sends us your Lucky Luggage serial number
5 –  We notify you by email and SMS that your bag has been found.
6 – The airline reunites you with your bag

 

Lucky Luggage is integrated in the SITA WorldTracer bag management system, used at over 2800 airports worldwide.

In the unfortunate event that the paper airline tag is lost or destroyed, your bag can be identified by the unique serial number on your Lucky Luggage tag.
This can be entered into the SITA WorldTracer system by the baggage handling authorities after which – automatically- an SMS and email message will be generated notifying you of the location of your bag and who to contact.


BUY


For each item of luggage you will need one separate set of Lucky Luggage tags.
Each set of tags comes inclusive of a one year tracing service from the date of registration.

blog

10
Oct

Can I get compensation if my bag is delayed or lost?

One of the first questions that comes to mind when realizing your bag is delayed or lost is “Can I get compensation?”. The answer is YES – if you follow the rules for registering your lost luggage and -in the case of delay- if the delay exceeds a certain timeframe.

Before leaving the luggage reclaim hall, go toContinue Reading..

08
Oct

Airlines auction off your luggage

In one out of every 3,000 cases, lost luggage never makes it back to its owner. A recent BBC article gives an inside view on the topic of airlines auctioning off your luggage.

“Airlines actively look for the owners for up to 100 days. After that, the bag is considered to be lost,” says Nick Gates, director of SITA, an air transport communications company that

Continue Reading..

07
Sep

2.750 Mishandled bags per hour

According to the latest SITA Baggage Report (2015) more than 2.750 bags are reported mishandled at the airport every single hour of every single day. That’s an average of two bags per flight, adding up to 24,1 million mishandled bags per year.
It happens to thousands of travellers every day. They arrive at their destination, while their baggage does not. Continue Reading..

31
Aug

The five ways in which baggage gets lost

It happens to thousands of travellers every day. They arrive at their destinations, while their baggage does not. During the days – and sometimes – weeks that follow a loss, you can do nothing but hope that the whereabouts of your baggage can be traced so that the airline can return your luggage.

Continue Reading..


FAQ


Is the service availabkle worldwide?
Yes, the service is available worldwide due to its integration into the SITA WorldTracer system – used by airlines & airports around the globe. WorldTracer is in use at 2800 airport locations.
What is SITA WorldTracer?
WorldTracer, developed in cooperation with IATA, is a global service that matches found bags with lost bag reports. It provides a fast way of reuniting passengers with their bags. WorldTracer is in use at 2800 airport locations.

How many bags get lost per year?
In 2014 the staggering amount of 24.1 million bags were reported as ‘mishandled’. This means an average of 2.750 bags per hour (SITA baggagereport, 2015).
What happens to unclaimed lost luggage?
In most cases unclaimed lost luggage goes to auction. After three months of airline efforts to reunite them with their owners, the airlines sell the unclaimed baggage property to unclaimed baggage auctions and centers all over the world. For example to the Unclaimed Baggage Center is the US www.unclaimedbaggage.com.

Do I need a separate set of tags for each item of luggage?
For each item of luggage you will need one separate set of Lucky Luggage tags.
 


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